Main duties of the job
To be responsible for providing professional, efficient, accurate and prompt clerical and administrative support to the Orthoptic Team.
Typing letters using EPRO
To receive, handle and respond to telephone enquiries and queries from patients and/or their parents/carers other agencies and Health Board Staff with courtesy, dignity, respect and in a professional, helpful and sensitive manner.
Monitor the referrals received via e-mail taking appropriate action as necessary escalating to relevant person as required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
Work using own initiative to ensure the efficient and effective clerical and administrative service to the Orthoptic Team. Provide additional administration and clerical support e. copying, word processing, and audio-typing services associated with correspondence and reports.
To receive, handle and respond to telephone enquiries and queries from patients and/or their parents/carers other agencies and Health Board Staff with courtesy, dignity, respect and in a professional, helpful and sensitive manner. Respond to queries within own area of responsibility and escalate/ refer on to the appropriate department as required. Maintain strictest of confidentiality at all times.
Monitor the referrals received via e-mail taking appropriate action as necessary escalating to relevant person as required.
To ensure that all patient notes needed for enquiries or by the Orthoptists are requested from departments and wards, tracked, stored and filed in accordance with policy and procedures in a timely manner.
Person specification
Qualifications
Essential criteria
Experience
Essential criteria
Desirable criteria
Skills and Knowledge
Essential criteria
Desirable criteria
Values
Essential criteria
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Welsh language skills are desirable
