Description

We are looking for a Retirement Housing Officer to join Incommunities to look after a retirement housing scheme and our residents living in them. There are two part time posts available, which are 25 hours per week and a 30 hour per week role.

About us

We are social housing landlord and think our vision of Improving Lives Incommunities says it all!

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

  • Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes
  • Oversee use of communal areas, monitor building safety & maintenance issues, and outside services such as window cleaners and grounds maintenance
  • Oversee the delivery of tenancy management on the scheme
  • Managing empty properties on scheme & new lettings of properties to suitable customers, organising open days to promote the scheme and service
  • Working with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with
  • Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents

    • Requirements

  • Experience working in a customer service role, ideally within the housing sector
  • A caring and empathetic approach
  • A calm and sensible manner in order to handle potential emergency situations
  • Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action
  • Good IT skills, with a working knowledge of Microsoft systems including Excel
  • A commitment to equality
  • An awareness of the needs of people with different cultural backgrounds

    • Benefits

  • Salary £21,077 per year – pro rata for either 25 or 30 hours
  • Training, development, and qualification opportunities
  • Corporate health scheme membership
  • Access to an Employee Assistance Programme
  • West Yorkshire Pension Fund membership
  • Excellent holiday allowance
  • Cycle to work scheme
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

    • We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.

    Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.