Customer Service Advisor/KYC Administrator2024-03-27T20:20:13+00:00
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Customer Service Advisor/KYC Administrator Job Vacancy in Hounslow, England, UK
Adecco
Adecco are delighted to be working with our client, a travel payment and expense management company, who are looking for a Customer Service Advisor/KYC Administrator to join their team in Chiswick. This role will be to act as first point of contact for all incoming customer related queries via calls and emails.
Customer Service Advisor and KYC Administrator
Based in Chiswick
Immediate start
Permanent role
Salary: £28,
Hours: Monday – Friday 9:00- 5:30pm
Duties:
To assist with information or queries from customers.
To assist with enrolment of programs and contract on boarding.
Understanding and supporting efforts including answering product and service related questions to prospects and providing all necessary information
Applying a service oriented philosophy – respond to customers within agreed SLA, ensuring a prompt service delivery
To ensure any non-contact tasks are completed in a timely and efficient manner
Forward any cases in a timely manner where the query cannot be resolved on the 1st contact, using 2nd level support teams
To assist the KYC analysts with day to day duties, including performing administrative duties, management and performing KYC checks
Skills/Experience:
Experience in a similar role or industry preferred
Great customer service skills
Strong communication skills
Team player
Adaptable, tolerant and flexible to respond to different situations
Great attention to detail
If you think this sounds right up your street please apply and contact Adecco Chiswick
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.