Our Purpose
is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
—
Are you a motivated problem solver, who loves finding solutions to complex issues? Interested in growing your career in Talent Services? Apply to the position below!
What will your typical day look like?
In this role, youll leverage your strong foundation of HR knowledge, to problem solve, manage escalations and determine solutions, coordinate work, to support Talent inquiries across the firm.
You will lead annual events, special projects, as well as be responsible for monitoring process SLAs (service level agreements);
Appropriately support and/or route escalations to resolve complex matters;
Assess daily volumes and escalations from team to help the leadership team make informed decisions;
Review and amend process and system guides due to changes to business processes as a result of policy changes, process improvement or lessons learned;
Train team members on process to ensure their knowledge of the processes and successful integration into the team and the talent organization;
Work with Talent Services Leaders to provide insight into performance gaps to inform training needs and requirements;
Develop relationships with individuals in other COEs (Total Rewards, Mobility, Benefits, Finance, IT) to build mutually beneficial working relationships;
Maintains an understanding and awareness of all Talent Services processes and provides backup support to peers when needed;
Perform data entry in HR systems in accordance with policies and procedures ensuring the information is processed timely and accurately (hires, transfers, salary changes, promotions, status change, termination);
Provide functional expertise and specialized process administration various HRIS systems;
Own a manageable caseload of service requests including Talent requests.
About the team
As a key member of the Talent Services team, and reporting into the Manager, Talent Services you will coordinate the daily administration of human resources service requests. You will monitor the incoming ServiceNow requests to ensure SLAs and standards for customer service are met to ensure high quality and consistent service delivery from the team. In addition, you will also be responsible for training and escalations for specific HR processes.
Enough about us, lets talk about you
You are someone who has:
A minimum of 3 years HR or equivalent business experience, with demonstrated knowledge of a variety of human resource functions and employee lifecycle (e.g. hiring, departures, benefits, leaves);
Well versed in Talent procedures and policies;
Strong technical knowledge of various HRIS systems (PeopleSoft, SuccessFactors) and case management system (ServiceNow);
An eye for detail and proven ability to manage individual caseload, as well as support other firm initiatives and projects;
Well-developed communication and interpersonal skills coupled with a sense of leadership;
Ability to develop strong connections, manage stakeholder expectations and work collaboratively across all levels of the firm;
Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook);
Bilingualism (English/French) is an asset.
Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever youre from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours At Deloitte, we are all about doing business inclusively that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .By applying to this job you will be assessed against the Deloitte Global Talent Standards. Weve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
Job Segment: Business Process, Data Entry, Developer, HR, HRIS, Management, Administrative, Technology, Human Resources
Apply for Job
Enter your email to apply
