• Salary:

    23,000

  • Region:

    Daventry

  • Job Type/Function:

    Transport

  • Closing Date:

    7 September 2022

  • Contract Type:

    Permanent

  • Total number of weekly/annual hours:

    40

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Customer Service Clerk
Location: Daventry
Contract Type: Permanent (Full-Time)
Shift pattern: Day Time (Mon -Fri)
Closing Date: 7th September 2022
Criminal Check required: No

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you’d like to join … keep reading.

We make promises to our customers, and we’ll make promises to you too. The key responsibilities in this role include;

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• POD management and communications
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Production of customer reporting and presentations
• Production of internal reporting packs
• Supporting drivers with live issues whilst on delivery
• Supporting the continous improvement of customer services department
• Ensuring system compliance with TMS and Microlise
• Cooperation with finance to ensure correct and timely billing
• Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice
• Liaison with customer delivery and collection points to handle discrepancies and issues
• Resolution of live issues which includes rebooking and handling of returns
• Where the subcontractor does not finish at site, it is the responsibility of the Customer Service Advisor to chase any outstanding POD’s
• Optional – Supporting the Planning team with the creation of effective National plans

You won’t find another job like the one you’ll find with DHL Supply Chain. Now, here’s what we need from you:

Customer Services experience
• Previous experience of customer service tools
• Experience of Microlise
• Good conflict management experience
• Able to work well under pressure.
• Good level of problem solving and initiative
• Excellent communication and interpersonal skills
• Shows passion, right first time attitude, can do approach and respect to others
• Ability to identify and articulate trends
• High School/secondary education
• Good numerical skills
• Good knowledge of Microsoft applications
• Good degree of IT literacy
• Completed CSCS

What will you get in return?

As a DHL employee you’ll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and access to discount off medical cash plans including cover for dental and eye care. All this and more is hosted on our Benefits platform which you will have access to as a DHL Employee.

What you’ll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.