Job overview

An opportunity has arisen for a permanent position in this busy community clinic. Hackney Ark provides health services for children and young people with disabilities.

You will be part of a small team of reception staff who provide both a welcome function for children and their families but also provide full clinic coordination functions to manage and book appointments on behalf of the community paediatricians.

The successful candidates will have excellent communication skills and be skilled in the use of Microsoft Outlook, Word and Excel and be able to use a patient data base.

Working Hours: 37.5 hours per week

Interview date: TBC

  ***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***

Main duties of the job

Main duties: 

  • The post holder is responsible for being the first port of call for patients, visitors and staff to the centre, in ensuring the efficient and effective co-ordination of the multi-agency clinics. Duties and key responsibilities include the co-ordination of appointments and reviews, and liaison with professional staff and service users.
  • The post holder will have shared responsibility and knowledge of database.
    management systems relating to computerised patient administration systems and other computer based data entry systems.
  • The post holder will also have shared responsibility in ensuring the recording, particularly of outcomes, collection and monitoring of all statistical data for the service is correctly entered and be accountable for maintaining an up to date database.
  • The post-holder will be expected to work as part of the team, with flexibility to accommodate the changing needs of the clinics. The job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may therefore be amended in consultation with the post-holder. 

    • Working for our organisation

    Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

    We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).

    Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

    Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

    We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

    Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

    Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

    Person specification

    Education / Qualification

    Essential criteria

  • 4 GSCE Level passes or equivalent including English & Maths.

    • Desirable criteria

  • Computer Training i.e., European Computer Driving Licence (ECDL)

    • Skills/ Abilities

    Essential criteria

  • Use of Microsoft Office 2000 including Outlook, Word, at a basic level/use databases
  • Ability to prioritise heavy workloads and to work using own initiative.
  • Excellent organisational and administrative skills.

    • Experience

    Essential criteria

  • Previous experience working in reception, customer care or office administration.
  • Experience of working within a multidisciplinary team.

    • Desirable criteria

  • Experience of work within the heath service or other public sector organisation.

    • Knowledge

    Essential criteria

  • Knowledge/understanding of confidentiality issues
  • Database Systems application and usage

    • Other Requirements

    Essential criteria

  • Willingness to undertake ongoing learning and development
  • Ability to work in a flexible way and demonstrate punctuality
  • Committed to delivering patient-centred services

    • Desirable criteria

  • Understanding how the NHS operates.

    • Trust Values

    Essential criteria

  • Understanding and demonstration of the Trust Values.

    • General Guidance for Applicants

    The Trust is committed to supporting flexible working wherever possible. The Trust also welcomes applications from candidates wishing to job share with or without job share partners.

    We are committed to equal opportunities, and have been approved as a Disability Confident Employer.

    The Trust offers a number of benefits, including a relocation loan for new starters moving to the area. More details on our range of benefits can be found on the Homerton website.

    Employer certification / accreditation badges