Account Manager 

Helastel is a bespoke software solutions company based in the heart of Bristol, specialising in software development, IT consultancy, data management solutions and IT infrastructure services for both private and public sector organisations. 

If you are an amazing Job Title  looking to work for a progressive, dynamic and social technology company that offers personal development, career progression and a range of flexible benefits, then read on as this could be the job for you! 

The Role: 

  • To work closely with the Head of Solution Sales and the Commercial Team to produce effective business development and account management strategies, identifying revenue opportunities and managing the customer and the internal Helastel teams to maximise those opportunities

  • Act as the primary business contact for key clients and is responsible for their satisfaction and ongoing revenue generation. A bridge between the client and Helastel, facilitating successful work and nurturing positive relationships externally and internally

  • To work in a professional, collaborative and innovative way as part of a successful, fun-filled team that builds on the great culture and successful working environment that defines Helastel

You will be responsible for: 

  • Identify, research and evaluate attractive companies based on Helastel’s prospect criteria, growing opportunities within your territory

  • Outbound prospects, follow up on marketing qualified leads, contacting them through a mix of channels, nurturing strong relationships and driving engagement

  • Negotiate and close contracts to maximise profits

  • Serve as the lead point of contact for key client account management matters, nurturing long lasting relationships. 

  • Assist with challenging client requests and issuing escalations as needed

  • Support the Sales function in producing quality proposals in order to win new business and retain existing clients through the formal proposal, tendering and bidding processes.

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • To produce and report back to the business on pipeline opportunities, revenue forecasts and customer satisfaction. 

  • Forecast and track key account metrics (e.g. monthly/quarterly sales results and annual forecasts) communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

You’ll bring the following to our team: 

  • Proven work experience as a Business Development Manager or Sales Account Manager, preferably within the software/technology sector, with a proven track record of delivering against set targets. 

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

  • Solid experience with CRM software (e.g. Salesforce or HubSpot). 

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Excellent listening, communication, negotiation and presentation abilities

What we offer: 

  • A range of fantastic benefits including;

    • competitive salary 

    • 33 days holiday (including bank holidays), with the option to buy or sell up to 5 more)

    • Flexible working hours and flexibility regarding home/office working. 

    • A range of benefits including life insurance, private health insurance, pension plan with employer contributions, subsidised gym membership, recruitment and new business referral schemes, enhanced maternity and paternity leave and much more…

Our People: 

We have skiers, runners, cyclists, gamers, puzzlers, musicians and more. We’ve got family people, single people and social people – you’ll find plenty of friends at Helastel! We truly believe that diversity is important at all levels and that it takes a varied workforce to help us to build and develop better solutions for our broad client base. You’re welcome at Helastel, whoever you are! 

With a 4.8 star rating for Helastel UK on Glassdoor, we’re proud to be independently rated as one of the best places to work in Bristol. So if you’ve seen a job you like the look of, you can be confident of a great experience. 

GDPR: 

We take your personal data protection seriously and respect EU and local data protection laws. 

Unless you express otherwise, by submitting your CV you authorise Helastel to store your personal data in its electronic database, for the purpose of assessing your suitability for this and future job vacancies within our organisation. If at any time you want your personal data to be deleted, you simply need to notify us. 

We will not share your personal data with any third party and we are committed to equal opportunities for all candidates.