Main duties of the job

The EC Bank Ward Clerk will be responsible for providing a professional, efficient, accurate and prompt administrative/clerical service to the Same Day Emergency Care Unit (SDEC) and Acute Medical Unit (AMU) to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Service Support Manager – Emergency Care.

Working for our organisation

If you relish a challenge, and have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer Scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

To receive and respond to telephone enquiries from patients, families, other agencies and Health Board staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.

Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.

Processing ward documentation e.g. admissions and discharges
Use of WPAS to manage all referrals, waiting lists and appointments for all patients in a timely manner

The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition.

Filing of results in case notes, including those case notes tracked to out of ward areas

Maintain appropriate manual / computerised systems and update as required

Photocopying of appropriate documentation as directed

Undertake clinical coding as directed
Monitor and maintain stationery supplies for the area (SDEC/AMU)
Handling of patients property at the request of the ANP and liaising closely with General Office to ensure safe keeping of said items

Any other ad hoc duties, which are reasonable and appropriate to the grade, thereby supporting each other as a team and the Service as a whole

  • Welsh essential post (minimum of level 3) .
  • You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Qualifications

    Essential criteria

  • English and Mathematics to GCSE C Grade or equivalent level
  • Desirable criteria

  • NVQ II Admin / Customer Care
  • ECDL
  • Experience

    Essential criteria

  • Previous clerical / office experience
  • Welsh Speaker – Minimum Level 3
  • Desirable criteria

  • Previous NHS experience
  • WPAS/iFIT User
  • Oracle
  • Skills

    Essential criteria

  • Excellent communication skills
  • Ability to work in a team
  • Desirable criteria

  • Working knowledge of Microsoft Office packages
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are essential

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are essential