Job Purpose
To maintain a safe and secure environment for staff, visitors and prisoners where everyone is treated with decency, dignity and respect. Create, maintain, and promote an environment which demonstrates an adherence to safety and security.
Accountabilities
* Be a first point of contact to the general public and official visitors.
* Be a polite, positive and behave in a professional manner at all times.
* Model appropriate corporate behavioural standards including representing the establishment and the unit/department in a professional and constructive fashion.
* Provide an efficient and effective support service to operational staff in designated locations within the prison, including Gatehouse, Control Room, Visits, Security, Stores and Residential control areas.
* Operate and monitor security and supervision systems within the prison.
* Operate and input data into Sodexo systems.
* Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
* Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
* Undertake duties as required which contribute to the effective operation of the prison.
* To work in accordance with all Sodexo policies and procedures.
Key Performance Indicators (KPIs)
* All visitors and employees will be treated professionally and politely.
* Security breaches will be reported.
* Processes and procedures will be followed.
Skills, Knowledge and Experience
Essential
* High level of interpersonal skills.
* Excellent customer service skills.
* Have a proactive approach to Equality and Inclusion.
* Have a proactive approach to Health and Safety.
* The ability to challenge inappropriate behaviour.
* Ability to perform tasks alone or in a team to a high standard without constant supervision.
* Proactive, systematic approach to tasks.
Desirable
* Good IT skills.
* Good team player.
* Good initiative.
* Motivated.
* Positive attitude.
Competencies
* Continuous improvement.
* Working with others.
* Impact and influence.
* Resilience.
Contextual or other information
* Discretion to be displayed at all times and strict confidence to be maintained in all sensitive matters
* All mandatory training to be completed as and when required
* Uniform and name badge to be worn at all times.
Interested? Apply now with your CV and we will be in touch