About Our Client
Our Values & How they fit into your role…
We Care – We put our customers first every time and care passionately about people
You should have the ability to:
* Actively listen to understand needs, provide a quality service and deliver first time resolution, communicating well where we can’t and commit to delivering on your promises
* Be genuine, showing empathy and care, ability to problem solve, ensuring excellence is delivered every time across all our customer channels (Voice, Live Chat, Email, Social)
* Promote and appreciate diversity and inclusion, always treating others with dignity, fairness and respect
* Open to giving, receiving and acting upon constructive feedback
Job Description
We are Courageous- Improving how we all work together has a strong positive impact on the service we provide and our customer experience
* Your role is key to helping to improve lives and focusing on delivering great Customer experiences- being the hub for customer interaction
* You should be open to new ideas, finding ways to simplify and do things better, more effectively and efficiently to drive for continuous improvement
* You should be prepared to give it your all and perform at your best every day- being accountable, playing your part and delivering against your objectives
* Be resilient, determined and have a can do, will do attitude
We are Trusted- We work together to build positive relationships, protecting our customers and our Riverside
You should:
* Have a one team mind-set, be prepared to offer help and support, share ideas and experiences to deliver the right outcome, keeping the customer at the heart of everything you do!
* Have pride and real purpose.
* Never compromising on our safety and quality standards
* Follow policies and processes, but make suggestions and improvements if they get in the way of putting our customers first.
The Successful Applicant
You’ll need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next. You may have previous experience in retail, customer experience or as a sales assistant, although not vital.
If you think you have what it takes, then apply here today. We have a number of start dates coming up.
What’s on Offer
In return for your hard work and dedication, we offer you:
* 6 week training programme delivered by our award winning coaches – 4 weeks classroom based/ 2 week Customer Experience Academy to make sure you have everything you need to be the best Customer Service Advisor!
* Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings
* Competitive Salary
* Access to ongoing personal career development opportunities through Learning Zone
* Access to e-learning
* Opt-in to Medicash employee-funded benefit
ContactCharlotte LynchQuote job refJN-082022-5726803Phone number+44 151 255 3768
