A client who I work with are on the lookout for a Voids Manager who will be responsible for leading and managing teams …

deliveringthe council’s voids and empty property works and allocations of properties.

Role Responsibilities

  • Management of void contractors to ensure performance is in line with KPI and contractual obligations
  • Monitoring, measuring, and comparing performance of in house and external contractors taking corrective actions where required to address performance issues in a proactive manner and to ensure all compliance requirements are met
  • Monitoring service delivery against all areas of customer satisfaction, Contract KPI’s & Housing Management targets. Investigate & monitor complaints and members enquiries and ensure learning from such
  • Planning and implement customer consultation exercises in conjunction with partners to ensure customer needs are identified and implemented by service providers.
  • Promote and enforce joint working across the repairs and lettings team who have overall responsibility for ensuring the effective management of voids and achieving high levels of customer satisfaction.
  • Monitoring and management of Lettings Teams, reviewing and ensuring delivery against all KPIs. Ongoing review of internal processes to improve early notification of upcoming void properties and swift handover to the repairs team.

    • Please apply with a CV attached to be considered for this opportunity

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    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

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