JOB DESCRIPTION

MANAGES/SUPERVISES:None

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

Duties at Scale 6

• Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.
• Provide a customer reception service and telephone answering service in the main office or other location as directed.
• Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.
• Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.
• Undertake data inputting using bespoke cemetery and crematorium software,  Microsoft office packages such as word and excel and corporate systems.
• Assist in the sale of all memorial types to customers and memorial sales development.

• Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and  complete financial records and returns.
• Answer general correspondence where appropriate and ensure effective responses to all enquiries.
• Work as part of a team in a busy office and demonstrate good communication skills.
• Undertake chapel duties when required. 
• Assist the public with genealogical enquiries and family history searches in writing and when personal visits to the office are made.
• Carry out financial transactions and processes as required. 
• Ensure all music and organist requests for services are processed to a given deadline
• Provide administrative support for all matters relating to memorial infringements and memorial regulation enforcement.   
• Provide administrative support for all matters relating to memorial safety.

Undertake other duties commensurate to the grade of the post

ADDITIONAL:   

• Use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.

• Achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.

• Undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
• Carry out duties and responsibilities in accordance with the council’s    commitment to customer service excellence and ensure compliance with the customer care standards.

• Be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.

• Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.

• Carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.

• At all times to carry out responsibilities/duties within the framework of the Council’s Dignity for all Policy. (Equal Opportunities Policy).

Duties at SO1

• Meet with families and assist them in selecting a memorial in accordance with their needs.
• Assist in selling cemetery and cremation memorials such as vaults, mausoleum and sanctums and  follow up any income opportunities that may arise from memorial enquiries
• Undertake tasks relating to enforcing memorial regulations policy across all sites, including meeting face to face with families that are affected. 
• Carry out all administration relating to memorial infringements ensuring records are kept updated, actions documented and areas monitored. 
• Coordinate with the cemetery operations team in the removal of infringements and the reinstatement of the grounds afterwards. 
• Ability to drive .

The title of the post to which I normally report is:  Business Support and Memorials Manager

Post holder Declaration