Service Designer (UX)2024-04-03T19:19:57+01:00
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Service Designer (UX) Job Vacancy in London, England, UK
Methods
Description
About us
Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities. We partner with central and local government clients to support the successful delivery of digital and technology services, working collaboratively to solve problems and support long term digital transformation.
At Methods we are not afraid of making mistakes; we aim to learn from them. We strive to create a supportive environment for colleagues, and we also aim to have fun.
We have established communities of practice that you will be able to join that create a supportive internal environment alongside your client work.
We are growing our teams across the company and would love to talk to you about becoming a part of Methods.
Requirements
Your role
We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal.
Your responsibilities will include:
Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
Running workshops to solve problems, explore solutions, and formulate ideas
Designing user journeys and artifacts such as service blueprints
Building prototypes to test solutions and ideas
Understanding, interpreting, and communicating user needs
Making sure that user needs are at the core of product development
Skills we are looking for
Talking about digital products and the GDS in a way that people understand
Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
Experience helping the user-centered design team to work effectively together
Service design techniques, for example blueprinting, future blueprinting, rapid ideation
Presenting and influencing decision makers
Planning and running workshops with stakeholders, end users and/or front line service providers
Leveraging metrics and user feedback to define and refine services
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Additional skills and behaviours
Skills that would also be useful in this role include:
Working in an agile environment
Experience advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity, equity and inclusion internally and with clients
The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
Distilling and visualising complex information simply
Experienced in using Sketch, Figma, Invision or similar design tools
Benefits
Benefits
Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
Pension: 4% employer contribution and 5% employee contribution
Discretionary bonus: based on company and individual performance
Life assurance: 4 times base salary
Private medical insurance: non-contributory (spouse and dependants included)
Worldwide travel insurance: non-contributory (spouse and dependants included)
Enhanced maternity and paternity leave after 18 months service
Wellness: 24/7 confidential employee assistance programme, including counselling
Social: Parties and social events, and commitment to charitable causes
Professional development: access to LinkedIn Learning, and discretionary training budget
Travel: season ticket loan, cycle to work scheme