Senior IT Engineer – Curtis Banks

Robert Half Technology is recruiting on a retained basis for a Senior IT Engineer to join Curtis Banks – a growing financial services business, based in central Bristol. This is an excellent opportunity to join a well-established organisation who are going through an exciting period of modernisation.

The Company

Curtis Banks specialises in self-invested pensions. They’re senior team has been involved with small self-administered schemes (SSASs) since , giving them almost unrivalled experience in this field. Since they’ve grown through a combination of acquisitions and organic growth, and have maintained their focus on robust service, modern technology and innovation throughout.

Role

Reporting to the IT Operations Manager, the successful Senior IT Engineer will be required to work as part of a centralised support function with the primary role of restoring “normal service” to users as quickly as possible and proactively maintain systems to avoid deterioration of service over time to meet future business needs.

Key Responsibilities

  • Investigate, resolve and document incidents, service requests, problems and events within the company IT systems to ensure high availability and efficient running of IT systems for the business.
  • Liaising with Third Party support providers and stakeholders as appropriate. Provide an escalation point as well as cover where required within the support function.
  • Maintain service availability, capacity plans, service levels and support processes within the responsibility of the support function to ensure high availability and efficient running of IT systems to minimise downtime and meet the needs of the business and customers over the short to medium term.
  • Identify and draw management attention to potential system issues.
  • Manage and perform regular maintenance of IT systems to ensure correct and reliable functioning
  • Plan and maintain arrangements for disaster recovery in line with company strategy together with supporting processes and manage testing of plans to preserve the ability to recover IT systems in the event of a disaster.
  • Compile and provide relevant metrics of the Support Function performance on a regular basis for management.
  • Maintain and enhance standards within and around the IT support function (including TCF and security policies).
  • Provide documentation and technical/training based support for users and colleagues to assist them in obtaining the best they can from the IT services provided
  • Assist in the design, implementation and roll out of new systems and technologies as required.
  • Provide feedback and recommendations for system changes/updates/upgrades, proactively drawing management attention to potential system issues to ensure that systems are well positioned to meet current and future business needs.
  • Prepare and maintain infrastructure documentation, including details of all systems being used and integration points between them (internally and externally)
  • Provide operational support for IT related requirements (including software, infrastructure, consultancy and guidance) to the specific needs of projects and changes planned for delivery.
  • Liaising with third party suppliers and stakeholders as appropriate
  • Your Profile

  • Understand the company structure to assist in the effective request handling and authorisation
  • A broad understanding of the Financial Services industry to assist in prioritisation of requests and ensuring that service levels address regulatory and legislative requirements
  • In-depth understanding of networking, Servers, clients, applications and communications employed within company systems. Broad knowledge of relevant technologies outside of active company use.
  • Technical experience and understanding of Windows desktop and server infrastructures; networking/network security; virtualisation and IT security principles.
  • Clear understanding of the concepts and principles of IT Service Operations and a broad understanding of the overall concepts of the ITIL life cycle to ensure that requests are appropriate and correctly allocated
  • Detailed knowledge of the IT support function and its operation in the provision of IT services. In depth knowledge around the operation of core IT systems and infrastructure deployed within the company.
  • Clear understanding of the concepts of IT security and their implementation at Curtis Banks Group
  • Salary & Benefits

    The Senior IT Engineer will be paid a salary between £35, and £40, plus excellent benefits and flexible hybrid working opportunities.

    All 3rd party applications will be forwarded to Robert Half as part of the exclusivity agreement.

    Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice.