Job overview

Band 3 LAC Coordinator x 2

37.5 hours per week Mon – Fri 08:00-16:30

Paybody Building, Coventry

We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function within our Looked After Children’s department based at Paybody, Coventry.

Please note many Trust interviews take place through Microsoft Teams, this can be downloaded either through the App Store or Google Play for use on your phone/tablet.

Main duties of the job

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The successful candidate will provide an efficient and comprehensive administration service to support the wide range of clinicians within the team. We are looking for individuals with a positive and compassionate approach to supporting patient care. You will work within a busy integrated and skill mixed Admin Team. You will be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of team is vital in this role as we rely on each other for support with work load and guidance with sensitive patient queries.

Working for our organisation

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Detailed job description and main responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person specification

Qualifications

Essential criteria

  • Good General Education (grade A-C)

    • Knowledge and Skills

    Essential criteria

  • Excellent communication skills
  • Manage and Prioritise own and others workload and use initiative
  • Good organisation skills have ability to multimask and manage your time effectively
  • Maintain relevant recording and information system
  • Ability to audio type/use digital dictation and copy typing

    • Experience

    Essential criteria

  • Experience of working in a busy office/customer care environment
  • Working with mircosoft packages, word, excel, outlook
  • Experience of working with sensetive and confidential information

    • Personal Attributes

    Essential criteria

  • Work effectively and flexibly as part of a team to meet the needs of the service
  • Confident in dealing with people at all levels

    • We strongly encourage all staff to have both doses of vaccination as it still remains the most effective way to protect all Trust employees, their family members and patients against infection. 

    Please consider this before submitting an application for this position

    The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.

    The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. Guidance and criteria on the filtering criminal cautions and convictions can be found on the Disclosure and Barring Service website.

    For more information on how our Trusts handles your data please view the ‘Privacy Notice – Staff – V1.0 May ‘ at

    Employer certification / accreditation badges

    Documents to download

    Further details / informal visits contact

    NameTerri MurphyJob titleSenior Admin LeadEmail addressTelephone number07887822669