We are Places for People, we provide outstanding supported housing, retirement living and tenancy sustainment services to a variety of customers.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with supportive people, innovative people and customer focused people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More about your role

12 MONTH FIXED TERM CONTRACT

As part of our Financial Inclusion Team you will play a key role in supporting our most vulnerable customers by providing a comprehensive service incorporating information, advice, assistance and representation on a wide range of social, welfare, financial and health issues.

You will deliver a customer focussed financial inclusion service to our tenants and other customers, providing a bespoke service to our diverse customer base with a view to maximise income, community enhancement and tenancy sustainment.

Assisting customer and providing advice on a range of topics from debt advice, financial management to promoting digital inclusion this is a truly customer focussed role, providing empathy and compassion to all situation whilst ensuring the correct information is delivered and understood by out customer.

Initially this will be a home base role but there may be requirement for you to work from our offices in Edinburgh in the future

For more information, please download our job profile available on our website.

More about you

We are looking for applications from people who are able provide our customers with complex information in more simplistic way, excellent customer service skills are an absolute must, as is this ability to adapt your communication style to fit our customers who may have different or complex needs.

You will have previous experience & understanding of welfare benefits, current social housing and wider welfare issues as well as an up-to-date knowledge of relevant legislations & welfare reform

Due to the nature of this role applicants will need a full driving license and access to a car.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

  • 27 days holiday + Bank Holidays
  • Pension with matched contributions
  • Training and development
  • Extra perks including huge discounts and offers from shops, cinemas and much more.