Job description

Post title: Energy Advisor

Service area: Energy Services

Grade: SO1

Reports to: Energy Advice Manager

Your team: Energy Advice Team Number of supervisees: None

Our ambition

We’re determined to make Islington fairer. To create a place where everyone, whatever their background, has the opportunity to reach their potential and enjoy a good quality of life.

We also have an ambitious goal – to be the best council in the country– with every employee clear about the part they play and inspired, focused and supported to give their very best. 

We want to build an organisation where employees feel valued, inspired and empowered to help us achieve our goals and provide the best services possible to our residents.

Our values and behaviours

‘Be Islington’ is about setting a clear challenge about what it means to be an Islington employee and sets the standard for every new recruit.

We ask our employees to ‘Be Islington’ – playing their part in working together for a fairer borough and to always be collaborative, be ambitious, be resourceful, and be empowering (‘CARE’).

Our commitment to challenging inequality 

We are committed to tackling inequality, racism and injustice and creating a fairer borough for all. In order to do this, we need to set the example by being a fair employer and creating a workplace environment, which is free from discrimination, racism and inequality. Our approach needs to be proactive, consistently learning to create a fairer workplace and foster a culture, which empowers all staff to challenge inequality. 

Fairness is at the heart of what we do. We want to celebrate and embrace our differences by:

• Ensuring our workforce is representative of the people we work on behalf of, our residents
• Creating equitable working environments and diverse teams
• Understanding our residents in order to design and deliver services that help tackle inequality and improve life chances for our residents 
• Getting to know people and their differences
• Interpreting issues and concerns from a cultural perspective and address situations or problems from the points-of-view of multiple cultures
• Supporting people with long-term health conditions and/or disabilities 
• Recognising the value of flexible working to support staff where possible

Key responsibilities

The key responsibilities of the Energy Advisor role are to provide a comprehensive advisory service on fuel poverty, energy and water efficiency and related topics to the public, both via tele helplines and face-to-face.

The full set of duties include:

1. Assisting in the provision of a fuel poverty and energy advice service, including providing comprehensive sustainable energy and affordable warmth advice to the vulnerable clients and signposting/referring to relevant grants and schemes. To assist in the delivery of the Seasonal Health Intervention Network (SHINE).
2. Supporting other staff members with home energy visits to advise on saving energy and water, fit smaller energy efficiency measures and identify potential for heating and insulation measures.
3. Using a variety of methods to persuade and encourage shifts to more energy and water efficient living and to reduce fuel and water poverty including the provision of advice and information, training courses, workshops, and outreach work.
4. Marketing the council’s advisory services to clients, including planning, co- ordinating and delivering presentations, events, and training sessions.
5. Investigating energy related issues in the area, in particular co-ordinating the assistance that the council’s energy advice service and other organisations may be able to provide.
6. Maintaining information systems and ensure material is updated
7. Carrying out regular reviews of work programmes in conjunction with management
8. Undertaking tele duties, as required.
9. Dealing with all correspondence in connection with duties and prepare reports as necessary.
10. Attending officer and other meetings as required and represent the Energy Advice Team as directed.
11. Using and assisting others in the use of information technology systems to carry out duties in the most efficient and effective manner.
12. Achieving agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
13. Undertaking training and constructively taking part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
14. Carrying out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards.
15. Being committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
16. Ensuring that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
17. Carrying out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
18. Carrying out responsibilities/duties within the framework of the Council’s Dignity for all Policy. (Equal Opportunities Policy).
19. Producing letters, reports, and notices and keep records.
20. Undertaking other duties commensurate to the grade of the post.

Resources and Financial management 

Ensure effective Financial Management, cost controls and income maximisation in an ever changing environment, fluctuating demands and priorities. Ensure resources are well managed and effectively deployed to the best possible effects assuring value for money in all activities. 

Compliance 

Ensure legal, regulatory and policy compliance under GDPR, Health and Safety and in area of your specialism identifying opportunities and risks and escalating where appropriate.

Work style

Flexible, with two days a week in the office, plus other days as required. Some occasional evening and weekend working may be required for team events.

Person specification

You should demonstrate on your application form how you meet the essential criteria.  Please ensure that you address each of the criteria as this will be assessed to determine your suitability for the post.

Essential criteria

Experience 

Skills 

Special requirements of the post

(Insert any special requirements of the post. Delete if this does not apply.)