A fantastic opportunity has arisen for an enthusiastic individual to join an exciting company based in Newbury. Our client is seeking two Customer Service Executives to start ASAP on a temporary basis, you will have the opportunity to apply for the permanent position at the end of September.

Working hours: Monday- Friday 37.5 hours a week

Offering an hourly rate of £10.50 an hour

Duties to include but not limited to:

  • First point of contact for the company, providing a positive first impression

  • Provide 1st line support to customers and suppliers via email and/or telephone, providing them with the information required, or directing them to the correct department if necessary.

  • Ensure Reception area is clean, tidy and stocked with relevant documentation

  • Managing day to day customer telephone and email enquiries ensuring all verbal and written communication reflects our brand values, is error free and grammatically correct.

  • Managing and delivering excellent product knowledge to the customer from enquiry to order processing

  • Assisting in the delivery of the annual Telesales budget

  • Preparing and processing customer telephone orders, offering product alternatives for OOS items.

  • Printing and counting daily orders; preparing by nominated courier methods for warehouse team

  • Supporting Customer Service & Office Manager to sell through Pre-Love products

  • Keeping accurate customer account records capturing all transaction information

  • Booking in freight orders and liaising with our external freight forwarding team and internal Warehouse Teams to confirm customers of their delivery details and any amends/changes

  • Assisting with the day to day management of our Student and College accounts

  • Working closely with the accounts teams to ensure all customer orders are placed against a valid and commercially viable account

    • Returns Support

  • Preparing, Processing and investigating all customer return queries, and advising Customer Service & Office Manager of any issues and trends for further analysis.

  • Maintaining a clean and tidy returns work area

  • Supporting the Customer Service & Office Manager by taking a detailed summary of the customer complaint details.

  • Ensuing all customer correspondence is correct on the file in readiness for the Customer Service Team Leader to process.

    • Dispatch

  • To carry out the efficient and accurate picking, packing, and dispatch of goods

  • Follow company policies on stock control and inventory management

  • Contribute to the accuracy of stock takes in line with company policy

  • Ensure accurate and timely distribution of stock

  • Ad hoc warehouse duties, as required.

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.