Customer Service Executive2024-04-03T17:30:40+01:00
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Customer Service Executive Job Vacancy in Newbury, England, UK
Adecco
A fantastic opportunity has arisen for an enthusiastic individual to join an exciting company based in Newbury. Our client is seeking two Customer Service Executives to start ASAP on a temporary basis, you will have the opportunity to apply for the permanent position at the end of September.
Working hours: Monday- Friday 37.5 hours a week
Offering an hourly rate of £10.50 an hour
Duties to include but not limited to:
First point of contact for the company, providing a positive first impression
Provide 1st line support to customers and suppliers via email and/or telephone, providing them with the information required, or directing them to the correct department if necessary.
Ensure Reception area is clean, tidy and stocked with relevant documentation
Managing day to day customer telephone and email enquiries ensuring all verbal and written communication reflects our brand values, is error free and grammatically correct.
Managing and delivering excellent product knowledge to the customer from enquiry to order processing
Assisting in the delivery of the annual Telesales budget
Preparing and processing customer telephone orders, offering product alternatives for OOS items.
Printing and counting daily orders; preparing by nominated courier methods for warehouse team
Supporting Customer Service & Office Manager to sell through Pre-Love products
Keeping accurate customer account records capturing all transaction information
Booking in freight orders and liaising with our external freight forwarding team and internal Warehouse Teams to confirm customers of their delivery details and any amends/changes
Assisting with the day to day management of our Student and College accounts
Working closely with the accounts teams to ensure all customer orders are placed against a valid and commercially viable account
Returns Support
Preparing, Processing and investigating all customer return queries, and advising Customer Service & Office Manager of any issues and trends for further analysis.
Maintaining a clean and tidy returns work area
Supporting the Customer Service & Office Manager by taking a detailed summary of the customer complaint details.
Ensuing all customer correspondence is correct on the file in readiness for the Customer Service Team Leader to process.
Dispatch
To carry out the efficient and accurate picking, packing, and dispatch of goods
Follow company policies on stock control and inventory management
Contribute to the accuracy of stock takes in line with company policy
Ensure accurate and timely distribution of stock
Ad hoc warehouse duties, as required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.