Our client, a fantastic organization based in Maidenhead, is looking for a bright and motivated Customer Service Advisor to join their team and be the main point of contact for day to day enquiries, provide excellent customer service and admin support, produce quotes and very occasionally assist in the warehouse helping to pack orders.

Up to £23k plus bonus and excellent benefits including 25 days holiday, company pension, company shares after qualifying period and free onsite parking.

Duties include

  • Process customer orders accurately and on time
  • Identify upsells through quotes and orders received
  • Respond quickly to quote requests, upsell additional products and provide the product information to enable the customer to make an informed decision
  • Follow up on outstanding quotes
  • Ensure that relationships with new and existing customers are developed and maximize business potential
  • Educate the customer on products and provide solutions to their needs
  • Manage the returns process, ensure that the product is booked in quickly
  • Identify customer trends, in particular if a customer starts to down trade
  • Manage customer complaints effectively through clear communication and actions
  • Assist in the warehouse with pick and pack, inbound deliveries and manifesting to DHL
  • See all orders through to a successful delivery
  • Potential to learn the technical side of our product range
  • Potential for site and customer visits

    • Skills/Experience

  • Experience within a Customer Service role
  • Order processing on an ERP system or familiarity with a CMS platform
  • Problem solving and the ability to investigate
  • Managing workload in a busy office environment, working both on emails and telephone calls
  • Good written and verbal communications skills
  • Ability to multi-task, work in a fast-paced environment and working under pressure
  • A “can-do” attitude and a willingness to learn and engage

    • Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

    Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).