Responsibilities

:

  • Inbound and outbound calls for customer contacts, third party calls, internal calls.
  • Review detection systems to identify suspected fraudulent transactions
  • Review referrals from other departments to identify fraud
  • Achieve individual productivity & quality targets
  • Establish & identify fraud type & block accounts
  • Communicate fraud trends to Risk Team
  • Keep business, industry & technical knowledge up to date
  • Knowledge of BNP Paribas Personal Finance credit products
  • Customer service experience
  • Ability to apply appropriate skills, techniques, and company policy to deal with sensitive customer conversations
  • Working knowledge of Falcon/APPLY/Hunter/Instinct/EU1/CRA systems/Iovation & Microsoft suite
  • Fraud industry knowledge
  • Questioning techniques
  • Basic understanding of Data Protection legislation
  • Review and respond to emails

    • Skills & Attributes:  

  • Professional & Well-spoken
  • Punctual & diligent
  • Organised and great communication
  • MS Office package understanding
  • Computer literate
  • Great customer service experience
  • Educated to GCSE or equivalent with grades of C+ in Mathematics and English
  • Service View and Tallyman Trained
  • Able to analyse & interpret data

    • Could this be you?  

    BNP Paribas Personal Finance believe its a positive attitude and passion to make things happen that matters most. 

    Whats in it for you?  

    Equal Opportunities Disclaimer

    BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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