SUMMARY:

  • To work with the client to create, document and execute a recruitment strategy which meets the current and ongoing needs of the assigned client.
  • To create and maintain strong strategic and operational relationships with within the client at all levels.
  • To take ultimate responsibility for the end-to-end delivery of all agreed recruitment solutions within the assigned client.
  • To liaise with the key Pontoon functions supporting the delivery process including the shared service centre and other partners. To liaise with key client stakeholders per assigned sector as part of a cohesive overall recruitment service.
  • GENERAL RESPONSIBILITIES:

    Key responsibilities of the Recruitment Business Partner will include, but are not limited to, the following:

    Service

  • To provide a high touch service to the client being subject matter experts within a chosen sector, anticipating future requirements, understanding business needs, assisting the client through peaks and troughs.
  • To proactively drive strategic relationships with all business influencers eg, Senior Business Managers and HR or Procurement sponsors (including HoF level and above).
  • Provide a visible face-to-face service that takes ownership of the end-to-end service delivery builds relationships and is a single point of contact.
  • Drive service delivery in-line with the strategic recruitment goals of the client, with particular focus on ensuring internal mobility charter and targets are met.
  • Work with HR/ Procurement community to monitor recruitment spend against budget and forecast future demand
  • Create hiring strategies on a campaign or per assignment basis, including the provision of guidance on flexible versus permanent recruitment process, channels to market, compensation, candidate availability and hiring timescales.
  • Provide best practice recommendations and costs on attraction strategies, linking in the partner services if relevant to execute external campaigns.
  • Resolve issues and provide solutions.
  • Take responsibility for the results of the customer satisfaction within assigned client business unit, putting agreed action plans in place where necessary, in conjunction with the shared service resource teams.
  • Re-training and education of Hiring Managers on all processes including use of relevant IT systems
  • Work with the hyphen Delivery team to ensure a good quality pipeline is provided to the client.
  • Create, manage and maintain the key client contacts at hiring level to ensure regular communication with all key departments.
  • Act as point of referral within your sector for escalation of client issues.
  • Liaising with the recruitment team ensuring a holistic view of resource options is offered to the client.
  • Delivery

  • Create, document and execute a recruitment strategy for the assigned client business unit
  • Meet cost saving targets for the assigned client business unit.
  • Meeting personal targets for the appropriate sourcing mix (low cost routes to market versus 3rd party agency).
  • Management/sign off of advertising spend within assigned client business unit.
  • Where appropriate, qualify job roles or service requirements, including timescales, interview block bookings, expectations and costs with the client (primarily for senior level hires or volume/project campaigns)
  • To work with the on-site team/shared service centre, taking responsibility for the effective delivery of internal and external hiring and dealing with the end-to-end process – vacancy approval through to offer and on-boarding.
  • Ensure the delivery team are regularly updated.
  • Assist and support the Account Director or Head of Client Services to identify and drive new service opportunities across all service lines (e.g. consultancy offerings & international services). Constantly recognise and action opportunities for improving profitability and service on accounts in line with company goals.
  • Management and delivery on agreed continuous improvement projects both internally and in partnership with client.
  • Drive fulfillment, quality of service, cost of delivery and compliance by providing and monitoring SLA’s or KPI’s on all aspects of the service.
  • Ensure regular service/performance reviews are performed.
  • Carry out other reasonable duties as required by the Head of Client Services or Programme Manager.
  • EDUCATION & JOB REQUIREMENTS:

  • Detailed knowledge of the staffing sector with significant experience working in a recruitment role.
  • Basic knowledge of contract/ permanent recruitment processes and employment law.
  • Experience of working within internal recruitment
  • KNOWLEDGE, SKILLS & ABILITIES:

  • Direct hiring experience.
  • Experience of creating and maintaining strategic client relationships.
  • Knowledge of eRecuitment systems and processes.
  • Ability to work with clients and colleagues at all levels.
  • Proven track record of leading remote, onsite complex recruitment businesses, delivering core as well as innovative offerings to clients.
  • Numerate and detail-conscious.
  • Strong influencing skills as well as excellent verbal and written communication skills.
  • High level of self-motivation – able to respond well to pressure, tight deadlines and flexible hours in order to achieve agreed objectives
  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.