Service Development Officer Job Vacancy in South Croydon, England, UK

Role

Purpose

A fit for purpose request processing and handling service for anyone making requests to the Council for access to their personal information under the Data Protection Act, or requests for non-personal information under the Freedom of Information Act,

Main Duties

* Support the Service Development and Compliance Manager in delivering and developing the service

* Involvement and consultation with customers as required.

* Monitoring and reporting on all FOI’s, member and councillor complaints for the District and Regeneration division, developing process to streamline exciting procedures

* Monitoring and reporting on all KPI’s associated with Social Value

* Support and assist on service improvement projects that deliver on objectives based on customer feedback, business objectives, best practice and value for money.

* Support and assist on service reviews, lead on researching & re-working of policies & procedures and map out their implementation to ensure delivery on agreed outcomes.

* Working with Partnering Contractor’s develop improved understanding of the customer experience by thorough examination of processes in service reviews and recommend areas for improved efficiencies.

* Design processes within services that maximise the use of our IT systems and integrate work across the teams to avoid waste and promote joined-up working.

* Working with the Consultation Manager and Officers, engage and consult with customers across the range of our service development work.

* Contract mobilisation and ongoing development and delivery of term proposals and promises.

* Assists with staff involvement, training, and consultation in relation to new ways of working, contract mobilisation and action plan delivery

Essential Experience

* Experience and understanding of policy and procedure development and implementation

* Basic working knowledge of the Freedom of Information Act,

* Knowledge of Apex /or other housing management systems

* Demonstrable experience of being creative and innovative

* Substantial experience within of delivering excellent service support to multi-functional teams

* Experience of the construction industry relating to residential properties.

* Experience of contract management and compliance

* Substantial experience using soft sills such as tact, diplomacy, advocacy and listening

* Demonstrable experience of initiating and implementing significant change within an organisation.

* Experience of using Microsoft office and housing related databases

* Has the ability to plan and manage project-based work

* Is outcome focused with the ability to analyse complex issues and situations, and develop practical solutions

* Possesses good presentation skills

* Either experience of working in a large organisation, dealing with multiple enquiries and tasks simultaneously in a timely manner; or, the ability to demonstrate that such demands are not outside of the individual’s own personal and professional ‘comfort zone’

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.