JOB ROLE: Team Manager
JOB TYPE: Temporary
HOURS: Monday to Friday shift rota flexible between 7.00am – 7.00pm. 37 hours per week
SALARY: £14.10 per hour
DURATION: 6 months with a possible extension
LOCATION: Hybrid – Homeworking/Dundee

Our client, a large Public Sector Organisation are currently recruiting for a Team Manager based in Dundee.
The Team Manager role offers an exciting opportunity to work in new and developing teams that will be part of the business’ agency.

The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example. This is an exciting time to be involved in the client’s agency start up, it is a key position allowing you to influence change and client experience within the agency.

Main Duties:

  • Line manage, support and develop a cohort of Client Advisors
  • Be responsible for quality assurance, performance, attendance management, diversity and fairness at work
  • You will support all elements of our People Strategy including carrying out monthly conversations and staff appraisals
  • Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency’s objectives
  • Create a culture that makes the teams part of designing the solutions
  • Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently
  • Manage changes to policy and processes efficiently and constructively
  • Seek to find new solutions to improve business processes, quality and client satisfaction

    • Key Skills:

  • Experience of managing, leading and developing colleagues to reach their potential
  • Demonstrate you consistently meet the needs of client’s by inspiring those around you to provide excellent service delivery
  • The ability to build, develop and maintain good working relationships, to enhance client experience. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change

    • If you are interested in this role please apply with your CV online or alternatively call Agata or Victoria on for an informal chat