Customer Service Agent
Orpington
Monday to Thursday 08:45 to 17:30 and Fridays 08:45 to 17:00
Salary – £22,000-£23,000
The Recruitment Co are proud to represent one of the fastest growing telecoms company in the UK with an exciting opportunity for an experienced Customer Service Agent.
As a Customer Service Agent, you will be providing excellent customer experience via telephone, live chat and email.

What will you be doing?

  • Offer 1st line support on all enquiries
  • Arranging, organising and overseeing couriers
  • Dealing with order delays and management of customers’ expectations.
  • Follow up on customer interactions
  • Email management of multiple mailboxes
  • Supplying supporting documentation relating to products and services
  • Maintain customer database
  • Identify sales opportunities
  • Taking payments

Who will you be?

Personality is key, we’re a small but highly productive team!

  • Team player
  • Eager to learn and take on new challenges
  • Computer literate (word, excel and email)
  • Ability to work under pressure with high call volumes
  • Handle and resolve customer complaints
  • Good organisation skills
  • Industry experience desirable but not essential
  • Knowledge of customer service practices and principles
  • Previous office experience working in a Customer Service role

What’s in it for you?

  • Monthly incentives
  • Regular social outings
  • Ongoing training
  • Pension scheme
  • 20 days’ holiday plus bank holidays
  • Modern offices
  • BUPA cash plan

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.