A fantastic opportunity has arisen for a Customer Access Advisor – Floating Position to join our busy Contact Centre.
Our Customer Access Advisors must be available to cover a variety of shift patterns inclusive of evenings, nights, weekends and Bank Holidays. You must be adaptable and flexible in your approach to working. We require you to be adaptable and flexible in your approach to working.
This role is on a fixed term contract for 6 months with the potential of being made permanent working 16 hours per week, based in our modern head office in Birkenhead, Wirral. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.
The role of Customer Access Advisor reports directly to the Contact Centre Team Leader.
The overall purpose of the role will be to provide resolution to the variety of customer enquiries received within the Contact Centre. In addition to this you will be expected to respond to Community Alarm activations through the effective triaging of the medical emergency. This will involve communication with next of kin and Emergency Services.
The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. Our team of over 60 staff are the first point of contact for our tenants and customers. We deal with a variety of identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support.
Closing Date: Wednesday 3rd August 2022
Interview Date: Monday 22nd August 2022
To find out more about Working for Magenta Living such as our values and fantastic employee benefits package, click here
Key Benefits
- 25 days annual leave entitlement
- Healthcare Cash Plan
- Pension Scheme
- Talent Management Programmes and e-learning access
- Wellbeing and Employee Engagement initiatives
- A subsidised on-site gym
- Free parking is provided to staff either on site or nearby
Our Values: Adaptability, Accountability, Ambition
Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.
We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
