Purpose of role

Information technology underpins much of Dentons ability to offer unparalleled attention to our clients, supported by the highest quality of legal advice. The IT department provides a world class service to its internal stakeholders and is both service driven, business led. 

We are seeking an IT Support Technician to join our team in London. Our ideal candidate is a highly self-motivated team player who can establish productive working relationships with colleagues and suppliers.

Responsibilities

To provide the local office users with technical assistance, advice and to help plan our hardware logistics.

Duties & Responsibilities

  • Plan hardware logistics including rebuild and repair
  • Co-ordinate hardware deliveries and collections
  • Answer, log and solve calls relating to IT hardware, software, network, printer and telephony
  • Maintain inventories and carry out audits of equipment in the London office.
  • Setup and configure IT and AV equipment as required for both internal and client facing events.
  • Prepare & build laptop upgrades for the London office
  • Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT Team, in line with the level of responsibility of the role.

    • Required experience, skills and attributes

    This role offers a wide variety of work in a small, hardworking team. As an ambassador for the IT department, the successful candidate will be able to quickly build productive relationships with clients. They would ideally have an IT background with either College/University computing qualifications and have an investigative approach to problems.

    Essential

  • High degree of computer literacy
  • Strong verbal and written communication skills
  • Good organisation skill
  • Able to work with independently
  • Ability to follow and create procedural documentation
  • Experience of Call Logging applications
  • Have a willingness to learn new systems

    • Desirable

    IT Qualification or similar experience

    Language Capabilities

    We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

    The firm

    Dentons is the world’s largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognised by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons’ polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. .

    Diversity & Inclusion

    Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

    We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.