We are currently looking to recruit an Invoicing Improvement lead into our Manchester based team to join DWF, an award-winning legal business

You will act as a technical expert across the Invoicing team and demonstrate an excellent working knowledge of the Invoicing processing and the areas for improvement

Main Duties:

  • To identify, drive and implement process improvements in the end to end Invoicing processes
  • Performing root cause analysis on issues to dive deeper than surface issues to work on primary factors leading to the problem e.g. poor on-boarding data, rates issues
  • Breaks down the problem into components that are easier to solve and easier for the business leader to understand the resolution
  • Working closely with the Invoicing Specialists so that they understand the issues/feedback from the business and the need for any changes in standard operating procedures or invoicing instructions
  • Building a strong relationship with the Fee-Earners & PA’s across the business
  • Re-educating & training the Invoicing Team if changes are required to ways of working, or updates to any Invoicing documents & processes
  • Working closely with the Change team to identify longer term billing improvements & transformation opportunities
  • Support the wider Finance Change Portfolio & transformation programme as and when required leading certain Invoicing change deliverables and acting as the Invoicing Subject Matter Expert

    • Core skills & experience required:

  • Invoicing experience & the ability to work under pressure in a fast paced dynamic environment
  • Problem solving mind-set to identify the most critical challenges & develop effective solutions
  • Encourages new ideas, collaboration and open forums where team members can express their creativity
  • Demonstrates innovation bringing better, smarter solutions to solve new as well as existing problems
  • Demonstrates the use of root cause analysis to deep dive on surface issues and work on primary factors leading to problems within the Invoicing team
  • Customer focused, listening to customer needs, solving the issues that directly affect business outcomes
  • Very collaborative and leverages expertise and experience across the Invoicing teams
  • Influencing skills to manage senior stakeholders across the business
  • Excellent verbal & written communication
  • Proactive / self-starter with positive can do attitude
  • Strong inter-personal skills
  • Excellent organisational and time management skills in order to meet targets and deadlines
  • A flexible approach to working hours

    • Diversity, Equality and Inclusion at DWF

    Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

    Disability Support

    As an inclusive employer, DWF wants to see every candidate performing at their best. Please log in to Clear Talents at

    http://www.cleartalents.com/apply/15Fin495McrNS to tell us what reasonable adjustments you may need and to discover how we might improve your recruitment experience, examples of reasonable adjustments could include: additional time for exercises, a hearing induction loop, a request for information in an alternative format. DWF are committed to an ongoing programme of improvements to provide access to all.

    If you have any questions please do not hesitate to email the Recruitment team at