What do you want your next job to look like? Same as the last one or better, more exciting, more challenging, giving you scope to learn a develop?

Restore has an exciting new opportunity in a growing team for a Senior Application Support Analyst. The successful candidate will have previous experience in a similar role and will be required to undergo security clearance to SC level

In this role, you will be working within the Digital Application Support Team, you will be responsible for managing the resolution of application issues that arise for internal and external clients.

RESPONSIBILITIES

  • Deputise for Application support lead when needed
  • Ensure efficient resolution at a high standard of tickets within the Application Support service area
  • Manage and prioritise incidents and service requests and provide subject matter expertise for the team and customers
  • Provide technical knowledge to enable resolution of incidents on applications
  • Ensure incidents and requests are dealt with in a timely manner and SLAs are met
  • Understanding technical areas such as: Infrastructure/Servers, Databases (MS SQL Server) Windows operating system
  • Undertake Root Cause Analyses to identify any inefficiencies or improvements within the application
  • As subject matter expert, maintain up-to-date knowledge of applications and working practices to ensure queries are dealt with appropriately, to ensure excellence in service delivery
  • Adhere to IT best practice (including ITIL) and IT security policy and procedures to ensure compliance with regulatory and internal requirements
  • Cultivate relationships with customers and stakeholders to ensure excellent cross business communications
  • Responsible for responding to technical problems that occur abruptly and require immediate solutions or workarounds
  • Providing technical support to teams within the organisation, and to support external clients when required
  • Assisting with systems integrations and configurations
  • Provide input to the knowledge base to help improve the service provided and address any single points of failure
  • Any ad-hoq duties that may be requested by your manager

    • ABOUT YOU

  • Working with a ticket management system
  • Extensive SQL knowledge including SQL Script
  • Working knowledge of Microsoft Servers 2008-2019
  • Knowledge on software application
  • Identify and resolving technical issues
  • Working in a fast-paced environment
  • Ability to work under pressure
  • Critical thinking
  • Communication
  • IT background
  • Coach, mentor and support Application Support Analysts.

    • Desirable Skills

  • Working knowledge of scripting languages such as PowerShell or VBA
  • .Net Development
  • FTP
  • BPM knowledge
  • Metastorm
  • Abbyy
  • Extensive SQL knowledge
  • Exposure to leading a team

    • Experience

  • Extensive knowledge of SQL Databases including TSQL
  • Working Knowledge of IT Software
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Ability to diagnose & address application issues

    • Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. 

    An Inclusive Approach

    We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
    We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible.

    We’re also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.