Role

: Executive Learning Programme Manager

Duration: 12 months

Location: London, CSG

Bonus Plan: Company

Working schedule: Hybrid

Salary: £34k – £41k

Job description

Most of customers are going through some form of digital transformation. We want to help our customers feel equipped for this and lead change in their organisations so they succeed and grow in a digital world. It might be helping them make the shift to mobile, pivot to programmatic marketing, build their brand online, or develop the next wave of talented ‘digital leaders’. The Digital Academy (GDA) team leads our work to support companies in making these changes. We provide tools to help companies diagnose their needs, develop and run a range of our own education programs plus curate and recommend programmes from other teams to meet their needs. Every GDA programme brings together multiple functions to design & deliver great learning at scale.

The role

The Learning Programme Manager (LPM) – Executive Programmes plays a critical part in orchestrating and managing some of the foundational engagements, including virtual, hybrid and F2F educational workshops and an external organisational wide survey, which enables ‘s most-strategic customers to progress and realise their digital transformation ambitions.

This learning journey typically begins when a advertiser customer enrols into a workshop. LPM tasks include coordination of customer attendees, facilitation partners and rs, and driving the completion of pre-work for clients and rs alike. Once these activities are completed, participants from one of the 29 countries around Europe attend a virtual/hybrid/F2F workshop delivered by professional facilitators. After the workshop, the LPM closes the learning journey with a follow-up survey and an analysis of the feedback results. The LPM will collaborate with rs from various teams to complete key steps before the workshop and during the delivery of the learning event.

The Executive Programmes typically have multi-month long engagement partnerships with C-suite clients and their teams, which requires an LPM to be able to manage the day-to-day experience of these partnerships end to end, with white glove service.

LPMs also play a major role in identifying and implementing improvements to processes, and programme engagements and materials to enable the GDA team to meet the changing-needs of ‘s customers.

A successful LPM is highly-organised, analytical and has a strong eye for detail. They will be able to juggle the organisation of multiple engagements on a weekly basis, whilst anticipating and avoiding operational and administrative issues before they arise. Strong business judgement, people skills and a collaborative approach goes a long way in the role.

Main responsibilities virtual/hybrid workshops:

  • Flawless execution of the planning, organisation, coordination and management of virtual and hybrid Senior Executive educational workshops across the EMEA region

  • Continuously evaluating existing operations processes for efficiency gains, identifying areas for improvement, and proactively suggesting implementation strategies (e.g. streamlined scheduling process, building out a reporting strategy etc).

  • Managing communications and support scheduling of GDA programme delegates and speakers, amongst other responsibilities to ensure events are run smoothly and efficiently.

  • Collaboration with the Executive Programmes team to create new communications, resources, materials and processes which will support the launch of new workshops.

  • Occasionally, supporting other GDA sub-teams with operational and logistical tasks including updating of programme materials or one-off projects related to event management.

    • Main responsibilities F2F events:

  • Managing general logistics and internal tickets including access badges, room bookings, catering, rosters of attendees/wait lists for all programs, maintaining and updating registration information, attendance records, surveys

  • A VIP level of servicing befitting Senior Executive attendees of ‘s most valuable Customers

  • Liaising with supporting teams (e.g. film crews, cleaners, tech support, facilities, food and bev, finance, legal, marketing) and internal/external clients to ensure a seamless, end-to-end operational experience across all of our stakeholder groups

  • Supporting team procurement (including negotiating) with third-party suppliers; placing orders for goods and services, booking and expensing venues, budget tracking.

  • Providing in-person logistical support during events that meets the elevated demands of an Senior Executive audience

    • Skill/Experience/Education

    Minimum qualifications & requirements

  • Strong experience in administration and event organisation (digital and/or face-to-face)

  • Previous experience working with Senior Executives is essential; Confidence working right up to CEO Level.

  • Action- and detail-oriented – proactive and independent prioritisation of workload, time management, juggling of multiple tasks and strict deadlines

  • Excellent verbal and written communication skills, with an emphasis on clarity, influence and cross-cultural sensitivity. Ability to navigate ambiguity successfully

  • Experience in service or consulting-like environments, to understand support required by rs and their customers and to provide relevant direction

  • Proficiency in Suite applications (e.g. Gmail, Docs, Sheets) or equivalent enterprise applications (e.g. Microsoft Teams)

  • Fluent in both written and spoken English

  • Supporting F2F workshop delivery may require travel within UKI.

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.