This role will champion all aspects of best operational practice including policy and process review, implementation of continuous improvement approaches and simplification of our service experience. You will have responsibility for reviewing and rewriting our people processes, updating policies and standardising guidance documents.

You will ensure that operational systems and processes, which are key to the successful operation of the People and Culture Team are effective and aligned with the wider business, making sure design methodology, approval process, change controls and documentation are standardised and consistently applied.

The successful candidate will;

  • have continous improvement experience
  • be highly organised
  • have the ability to work to tight deadlines
  • have experince using service desk software
  • have proven strong track record in developing, drafting, implementing and explaining employment policies and practices
  • have experience of working with ambiguity and managing multiple projects/tasks

    • The closing date for applications is 22nd July . We reserve the right to bring this date forward should we receive a large volume of applications.

    At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

    Job Segment: Service Desk, Customer Service