IT Service Desk Analyst (Nights) Job Vacancy in Newtownabbey, Northern Ireland, UK

Are you looking to get into an IT career? Do you need a role that fits around your commitments?

Do you have fantastic customer service skills but need that break into IT?

Are you able to do an amazing, stay super committed to providing excellent customer service and work a 7pm – 7am shift (4 days on/ 4 days off)

If you answered “YES!” then we have an opportunity for you to kickstart your career as an IT Service Desk Analyst!

An IT Service Desk Analyst responds to customer queries about IT issues and helps them supports them get everything running as it should be!

Our IT Service Desk Analysts are really customer friendly, keen to help and support and really enjoy using their technical knowledge to support and help our customers. We will provide you with full training in IT!

Our Service Desk Analysts have gone on to secure roles in IT Security, Service Excellence and Management. So if you’re looking for a company that values you, will give you excellent training and look to support your career development – come and join us!

About Capita Technology And Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.