Job overview

Facilities Clerical Officer

Band 2 – Permanent Position 

I work at Tameside and Glossop Integrated Care NHS FT as a Facilities Clerical Officer. I work Various Hours on an Electronic Roster System. My day usually is 9-5pm this helps give me a work/life balance. I work as part of the Facilities Department reporting to the Business Manager, I am part of a department supporting the Trust with a Team of Admin staff.

I am based in the Charlesworth Building, Facilities Office. I work as part the Admin Team and sometimes have contact with staff or relatives as I work on the helpdesk.

The post holder will be required to work as part of the Facilities Team, providing an efficient clerical service to the Department.

Full time hours Mon-Fri, 9-5pm, Flexibility is required to cover the service if required.

Main duties of the job

SECTION 1 – MAIN RESPONSIBILITIES

To provide clerical support to the Facilities Department, duties to include typing, photocopying, filing, answering internal and external telephone calls, diary management, and other office duties.

To provide Facilities hub reception duties and assist with enquiries face to face or via the phone, presenting an excellent customer service provision.

To help to arrange meetings, put together agenda items, record, type and distribute minutes of the meetings.

Appropriate use of Information Technology Systems, to include e-rostering.

Assist the team, to maintain good office systems and practices.

Assist the team to maintain stationery stock control for the department, place orders on NHS Supplies and other ordering systems.

Close co-operation and flexible working practices with the team and other 
departments across the organisation.

To respond and embrace requirements to change in working practice due to service developments and on occasions work in other areas from your base area.

Using own judgment and to prioritise tasks allocated by line managers.

Any other duties commensurate with the role and in line with the requirements of the post.

SECTION 2 – KNOWLEDGE AND SKILLS
1. To have good interpersonal skills and to communicate effectively.
2. To be aware of current guidelines and the impact these have on day to day practices.
3. To be proficient in the use of IT systems.
4. To work to current policies/guidelines.

Working for our organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children.  Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

    • We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

    We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.

    We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

    Detailed job description and main responsibilities

    Appropriate use of Information Technology Systems, to include e-rostering

    Assist the team to maintain stationery stock control for the department, place orders on NHS Supplies and other ordering systems.

    Close co-operation and flexible working practices with the team and other departments across the organisation.

    Person specification

    Qualifications

    Essential criteria

  • GCSE/O Level English Language and Mathematics

    • Desirable criteria

  • Excellent Typing skills

    • Experience

    Essential criteria

  • Experience of working in an office environment

    • Desirable criteria

  • Previous experience of working in the NHS

    • Skills and Knowledge

    Essential criteria

  • Ability to plan and organise own workload
  • Ability to work as part of a team or independently
  • Good Verbal and Written Communication Skills

    • Desirable criteria

  • Microsoft Word/Excel

    • New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust. 

    For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute.

    Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.

    The Trust is committed to making a difference to the environment. Our “Save Planet Tameside & Glossop” strategy means that we work towards protecting our natural environment and “green” workplace practices at all times.

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