Aftersales Customer Advisor

Lookers Audi Retail Support Centre

Contract Type: Permanent, Job ref. req12204

Salary £22000 with OTE up to £30000 Uncapped

Due to an internal promotion we have a have a fantastic opportunity for an experienced Contact Centre Advisor to be welcomed into our service support team based within our flagship Dealership Glasgow Audi. Our Aftersales contact centre advisors play a crucial role in delivering world class customer experiences on behalf of our 12 Audi Centres throughout the UK; liaising with customers through telephone and digital communications to arrange service, mot and repairs. This is the perfect opportunity for a customer focused individual to join our award winning business, be part of a performing team, and develop in their career.

This role is offered on a full time basis with a competitive basic salary of £22k and OTE of £30k uncapped. You will work on a rotated shift pattern (which is set well in advance so room to plan) covering between the hours of 8am – 7pm weekdays and Saturdays (8.30am-2pm).

About you

You will have relevant experience gained in a customer centric environment, possess first class computer skills and be confident working within a target based environment achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

The ideal candidate will pay strong attention to detail and possess the ability to multi task. You must be able to work as part of a team but also on your initiative and you will have the focus and drive to deliver exceptional service consistently to our customers.

Whilst Automotive industry experience would be beneficial, it is not essential as training will be provided.

Contact us now to apply and take your first step on the road to success with the Lookers Audi team.

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

* Enhanced holidays that increase with service

* Eligibility to join one of our car schemes

* Critical illness cover after 2 years and Life Assurance

* Smart Health – free access to support 24 hours a day, 365 days a year

* Enhanced paid maternity, paternity and adoption leave

* For some roles a company car and additional earning potential through commission or bonus.

Why us…?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

  • Enhanced holidays that increase with service
  • Eligibility to join one of our car schemes
  • Critical illness cover after 2 years and Life Assurance
  • Smart Health – free access to support 24 hours a day, 365 days a year
  • Enhanced paid maternity, paternity and adoption leave
  • For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.