ECM Administrator – Worcester WR15 8BB
Salary: £19,000 per annum
City and County Healthcare Group are one of the largest providers of community-based social care services in the UK. Every day, tens of thousands of people with care needs are supported to continue living independently at home by our operating companies.
To support the great work we do, Eclipse are looking for an Electronic Call Monitoring Administrator to join us in our Tenbury Wells branch.
As a leading provider of Healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
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Direct responsibility for the management of the ECM/ CM2000 systems and processes in branch.
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Responding to alerts on the system of calls being missed.
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Liaising with carers on their attendance and why visits may be late.
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Running reports for management.
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Providing support to staff members as required.
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Take part in the On Call out of hours’ service as required.
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Adhering to company privacy policies and procedures at all times.
Eclipse, part of City and County Healthcare Group, is an equal opportunities employer who are dedicated and committed to their employees.
