JOB PURPOSE:
To work flexibly as part of a team to provide an efficient, effective and comprehensive county wide administrative business support service across C&FS localities, maintaining a high-quality responsive customer service for both internal and external customers.
ESSENTIAL REQUIREMENTS:
Closed
Social Work – Business Support Assistant2024-03-25T18:24:09+00:00
RSA II or equivalent typing/word processing qualification.
Good standard of written and spoken English and Mathematics to GCSE A-C or equivalent qualificationhe importance of customer service.
Knowledge of the importance of confidentiality.
Knowledge of the importance of equal opportunities.
Knowledge of the work of Children and Family Services
Customer care experience: working with staff, service users, visitors etc. at all levels both within a local authority and externally
Working in an administrative, financial, secretarial setting (i.e. experience in a range of clerical and financial tasks incl. word processing, filling, photocopying, faxing, message taking, data input)
Using Microsoft Office including Microsoft Outlook, Word, Excel and Power Point to a high standard
The preparation / production of reports, spreadsheets, correspondence and other documentation
Experience of maintaining computer-based and manual record systems
Organising tasks to meet competing priorities
Working as a Team
Experience of working in a multi-agency/team setting
To have excellent communication skills (written and verbal) and to be able to communicate clearly and accurately by telephone and in person with a wide range of people, within and outside the Department.
To produce accurate written documents e.g. letters, notes etc.
To be self-motivated and able to work on own initiative or as part of a team
To work quickly and accurately to deadlines meeting priorities.
Willingness to learn and develop new skills and knowledge
To have the ability to maintain strict confidentiality at all times
To have a flexible approach and the ability to work under pressure
Ability to manage sometimes challenging and potentially confrontational situations with continued professionalism
Smart appearance commensurate to the duties of the post.
The ability to work out of office hours occasionally
To be able to travel and work at other bases
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Social Work – Business Support Assistant Job Vacancy in Glenfield, England, UK
Leicestershire County Council