Job Description

Working with one of the world’s fastest growing OTT / Streaming firms. Joining a new function that provides international first-line application support. Along with a slew of perks, this position provides a fantastic prospect for advancement within this fast-growing, worldwide company.

Benefits include:

  • Completely free membership to streaming services
  • 5% bonus paid
  • 25 days holiday rising a day per year for the first 3 years
  • Private healthcare
  • Mental health practitioner available 24/7
  • Life assurance,

    • I’m interested in speaking with applicants who have experience providing application support or working with bespoke software. Great communication skills and the ability to work within a team environment are essential. Full and ongoing training will be provided.

    It would be advantageous if you had prior experience supporting any of the following:

  • Any level of Technical Application support
  • Web/ Mobile Cloud based Applications
  • Troubleshooting with; HTTP, Unix, Infrastructure, Web Applications (Apache, Node.js), Firewalls and load balancers
  • Cloud-based platforms

    • Your responsibilities will include:

  • Provide application support and act as first responder carrying out level 1 triage to inbound customer incidents.
  • Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation
  • Troubleshooting, providing 1st line fixes and escalating incidents as required, ensuring they are resolved within service level agreements
  • Carrying out proactive and meta data monitoring checks across the OTT product to ensure maximum possible up time.
  • Being the point of contact for escalating issues when necessary

    • To be considered for this role to join an ever expanding organisation click apply.

    ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.