Customer Service Advisor
Location: Hybrid Working – Rotherham – Capita House Park
Salary: £19,371 per annum (pro-rata)
Permanent
Hours: Full Time – hours per week.
Shifts scheduled within the operating hours below, working 1 in 3 Saturdays
Monday – Friday 8am – 7pm. Saturday 8:30am – 2pm
The role
As part of our Southern Water Team, you will support their customers with a wide range of, first line enquires. Taking calls in a contact centre environment, both virtually (from home) and in our ‘in person ‘offices.
Are we right for you?
When you join us, you will have the opportunity to work in a diverse, inclusive, and collaborative environment, A career at Capita is a rewarding one. Founded on competitive benefits, diverse learning and countless opportunities for progression and development.
What we are looking for
Individuals with confidence and excellent communication skills.
Those with an ability to think on their feet and adapt to different situations.
An agile attitude to work and those keen to learn new process and technologies.
We offer
A competitive salary of £19,371 per annum (pro-rata)
Access to Private Medical & Health Assessment plans
22 days’ holiday (pro rata) plus public holidays
Childcare & Pension schemes
Wide ranging discounts on retail, travel, technology, health & wellbeing.
A hybrid approach to work, offering flexibility to work from home four days per week whilst joining your team in the office once a week.
8 weeks tailored, ‘In – person’ training. Providing you with the tools, knowledge, and support to set you up for success.
The Hiring Process
Typically, three steps. Hit apply now & complete the short application. Our global recruitment team will review this and invite you to take part in an interactive game-based assessment called, Arctic Shores. On successful completion of this, you will meet with a member of the team for a virtual interview.
The Small Print
You must be able to attend the office throughout your initial 8-week training period. Thereafter you will need a private and quiet space to work at home with a strong WIFI connection
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
