DESCRIPTION

Job summary
Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider?

As a Customer Optimization and Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it seamless for customers to do business with AWS. The Customer Optimization and Enablement Team is strategically positioned to simplify the customer experience by addressing complex operational issues. The Customer Optimization and Enablement team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) enabling customer cost optimization.
You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

Roles & Responsibilities:

  • Manage numerous requests concurrently
  • Solve a variety of customer requests from billing to account structure and cost optimization
  • Simplify complex issues, provide customized reporting with the ability to understand, analyse and effectively communicate to AWS customers.
  • Help key customers understand opportunities for optimization and cost savings
  • Develop training and documentation that the organization and customers can leverage at scale
  • Run customer education sessions to increase customer knowledge on AWS tools and systems, improve their experience
  • Support the mechanism to respond to request for proposal / information, security questionnaires and vendor forms
  • Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
  • Drive cross team collaboration to surface and share best practices across your customers

    • About the team
    The Worldwide Customer Optimization and Enablement team thrives on customer obsession and team collaboration. Our Specialists work directly with customers and account managers to help our customers optimize throughout their cloud journey. We unapologetically advocate for our customers, look around corners to solve tomorrow’s problems, and aim to solve root cause operational issues to create a seamless customer experience.

    Our team values diverse perspectives and we seek to create an inclusive environment where we regularly assess gaps and strengths to identify and remove barriers and ensure all members feel valued, trusted and connected.

    We live by our motto: Work Hard. Have Fun. Make History.

    BASIC QUALIFICATIONS

  • BA/BS degree required
  • Experience in technology related sales, cloud and/or business development
  • Strong interest in developing a career in Cloud technology
  • Experience using Microsoft Excel with the ability to analyze large data sets and simplify complex data
  • Analytical problem solvers
  • Ability to function well in loosely structured situations.
  • a track record of working directly with customers and the ability to work backwards from customer needs

    • PREFERRED QUALIFICATIONS

  • Experience working with sales teams or in a sales team
  • AWS Cloud Practitioner certification
  • Experience working with, and/or having knowledge of cloud computing and existing cloud technologies
  • Excellent communication skills and evidence of strong stakeholder engagement
  • A self-starter with an ability to operate in a dynamic and matrixed environment and drive customer engagements to resolution
  • Capable of creating scalable solutions for difficult customer problems
  • Ability to analyze large data sets to from different sources and a proven track record of taking ownership and leading data backed analyses
  • Fluency in another European language