What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • A retention allowance payment in the amount of £500 (pro-rata for part-time roles). This will be paid with your salary following successful completion of probation
  • 25 days annual leave plus bank holidays (pro rota)
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

    • About the role:

    This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

    As a Victim Care Officer you will be:

    Working in the Victim Focus Unit, you will be making initial telephone contact with victims and witnesses of crime across South Wales. You will assess their immediate needs, provide any information or guidance in relation to those and where applicable complete an assessment to identify the most appropriate support for them. This may include internal or external referrals or information provision of other support agencies. 

    You will need:

    Our ideal Victim Care Officer is someone who is resilient, confident with supporting people by telephone, happy to work as part of a team and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with victims of crime in a professional and supportive manner. They will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System. 

    Please see attached Job Description and Person Specification for further details.

    About Us:

    Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

    Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

    Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

    How to apply:

    To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

    The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences. The criteria for this role is;-

  • Data Protection Act and other legal requirements
  • Gather, analyse and use information and evidence from different sources, solve and resolve problems
  • Use of IT systems, including a proven ability to use Microsoft Office applications to a high standard
  • Deal sensitively with challenging and emotionally charged situations
  • Prioritise work and deal with competing demands
  • Communicate effectively, verbally and in written form, including telephone skills

    • Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.

    To assist with both the completion of the written application and competency based interview, candidates may find using the STAR principle helpful. Details of this can be found on the following link;-

    https://nationalcareers.service.gov.uk/careers-advice/interview-advice/the-star-method

    We looking forward to hearing from you.

    We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.