Job Description

Due to continued growth, I am looking to recruit a Team Manager to join a company based in Bedford. A brilliant opportunity to join a developing business, striving to offer the best work environment and benefit schemes with a hybrid and flexible work schedule.

Duties of the role include;

  • Developing and managing a team up to 15 call handlers
  • Developing KPI’s and ensuring targets are achieved
  • Coaching, mentoring and driving the team to be motivated and deliver a high level of customer service
  • Identifying and implementing training plans and personal development plans to improve the productivity of the team
  • Reviewing current processes and procedures to ensure targets are met
  • Monitoring call queues, response times and processes
  • Experience with conflict management
  • Working internally with other Managers and Leaders to achieve a common goal

    • If you’re ambitious, results-driven, have a proven track record of leading teams with positive results, a passion for teamwork and strong initiative this could be the next move for you. Ideally you will have a minimum of five years in a similar Team Manager or Supervisor role.

    Offering a variety of benefits including;

  • Free on-site parking
  • Bean to cup coffee machines
  • Seasonal events, perks and discounts including days out, supermarket savings and everything in-between
  • Company wellness program

    • Hybrid working Monday – Friday, flexible office hours. A full-time Team Manager vacancy, paying between £30-38,000p/a

    ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.