Role: 2nd Line Support Engineer

Type: Temporary

Duration: Three Months Initially

Start date: ASAP

Pay rate: Outside IR35

Location: Birmingham City Centre

Key duties:

– Employ Active Directory and Group Policy to manage/configure user accounts

– Triage and resolve complex IT situations and issues, escalating when necessary

– Relay technical and functionality guidance to IT Users

– Resolve IT User issues over telephone, email, or via remote access

– Working knowledge of Windows 7, Windows 8, and Windows 10 operating systems

Required skills:

– Ability to communicate with staff and customers of all levels, relaying IT advice to non-technical persons

– Strong working knowledge of Microsoft OS and MS Office applications

– Resolution of calls ranging from simple password resets to complex server queries

– To work as part of a close-knit and highly skilled team of Engineers

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.