Customer Experience Coordinator

Start: ASAP

Pay: £22,-£24, per year depending on experience

Location: Quedgeley, Gloucestershire

Hours: Monday-Friday 08:00-17:00

We have a fantastic opportunity for a Customer Experience Coordinator for our client based in Quedgeley. Our client is looking for a candidate who can provide a first-class service, to work within the fast-paced environment and go the extra mile daily!

Along with the team, you will be required to own the customer life-cycle from order to delivery, demonstrating account management skills. Liaising with all departments to champion the customer. Through process and procedure, continuously deliver the best customer service possible to the company standard.

Responsibilities/Duties:

  • Responding to Customer Telephone Calls and Emails

  • Sales Order Processing (SOP)

  • Purchase Order Processing (POP)

  • Produce Order Acknowledgements and Follow up

  • Returns Administration

  • Delivery update Calls

  • Production scheduling

  • Logistics, Purchasing and Accounts liaison

    • Required Skills and attributes:

  • Experience working within a similar role in a customer service/ administrative environment

  • Experience of order processing and updating CRM systems, with working knowledge of Microsoft Office Products (Excel, Outlook, and Word).

  • Excellent attention to detail

  • Ability to organise, prioritise and plan workloads effectively

  • Excellent telephone skills

  • High levels of passion, enthusiasm, and a willingness to learn

  • A “here to help” and “can do” approach to work.

    • If you are interested, please apply, or call !

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.