Main Duties:
– Ensure complaints are addressed promptly in accordance with the companies procedures whilst maintaining a customer focused approach.
– To complete full and thorough complaint investigations, collating information from multiple sources including borrowers, brokers, Lenders, solicitors and employees of all levels.
– To resolve complaints as cost effectively as possible to minimise expense incurred
– To assist with the recording and resolution of shortfall issues, uncompletions, DSAR requests, CSQ management and root cause analysis, when required.
Skills Required:
– Ability to meet tight deadlines and targets and work under pressure.
– Excellent team player, but also ability to work on own initiative.
– Excellent attention to detail and organisational skills.
– Excellent interpersonal and communication skills both written and verbal.
– Analytical skills and a positive attitude.
– Excellent command of Word, Case and Land Registry Direct.
– Experience of investigating complaints and providing written reports and responses to complaints.
– Proven excellent level of Literacy and Numeracy
– Technical and practical knowledge of the conveyancing process.
– Experience of working with third parties.
If you have complaints experience and are interested in this role, please apply ASAP!
