Practice Area/Department Facilities / Print Services / Maintenance PQE Level N/A Description

Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format.

Travers Smith

An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith’s purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.

The Role

The Records assistant is responsible for assisting with the smooth running of the Records Management function. The Records assistant will be involved in the life cycle of our organisation’s records from creation and preservation, through to disposal.

The Records assistant will be client focussed and will be able to provide support and guidance to users, whilst inputting data, liaising with external storage providers and assisting with the switch from paper to electronic record keeping. The Records assistant will be a hands-on individual with a pro-active approach to service delivery.

Key Responsibilities

  • Search RMS for records and support client enquiries.
  • Register records on the firms RMS
  • Place orders with offsite vendor for records stored offsite.
  • Carry out floor collections for records requiring storage.
  • Conduct adhoc location audits to maintain the accuracy of record locations.
  • Support Firm with the application of the retention policy and destruction process.
  • To relay accurate information to users on the progression of their work. When deadlines cannot be met, ensure user is informed within sufficient time. Offer alternative solutions when necessary.
  • Work closely with our Real Estate team to manage our property deeds

    • Other Responsibilities

  • Support delivering critical projects
  • Fostering strong business relationships with the wider firm.
  • Provide information to the business on what service the Records team provides.

    • Experience & Knowledge

  • Time management is excellent.
  • An understanding of customer care and client relationship.
  • Highly driven individual who displays a high degree of initiative.
  • Experience in indexing and archiving
  • Experience with maintaining RMS
  • Performing data entry tasks