As Technical Service Operations Manager you will have the primary responsibility of ensuring organisational effectiveness by providing leadership for the branch’s Technical Service Department. You will lead and oversee technical service, organisational, disciplinary, and economic aspects thus hold a challenging, future-oriented key position.

The Role

  • Office based – Currently in Digbeth but looking to move to the outskirts
  • Salary up to £40k
  • 25 days holiday + BH
  • Monday – Thursday: 08:45 – 17:00 – Friday: 08:45 – 16:45

    • Your responsibilities

  • Development of a deep understanding of our customers needs, our service business model and our organisational structure and processes
  • Oversee and manage our Technical Service Quality Management Systems
  • Further development and implementation of a comprehensive technical service strategy and creating the associated implementation roadmap for establishing our future service organisation
  • Definition of clear milestones, introducing controlling KPIs and developing new service products and effective concepts for the Technical Service
  • Identification and realisation of opportunities to optimise and further develop all existing service processes and procedures as well as the interaction between service and sales
  • Be actively engaged within the industry to understand the customer’s market and technical challenges
  • Ensuring customer satisfaction and long-term loyalty by establishing customer relationships, maintaining a high level of customer support and outstanding service quality

    • Your qualifications:

  • You have completed technical, medical or scientific studies with an engineering degree, alternatively commercial or medical-technical training with corresponding professional experience or an equivalent level of qualification
  • >10 years of comprehensive work experience and relevant knowledge in the field of service, Technical Customer Services
  • >7 years of profound management experience of service team
  • The ability to identify growth potentials, to develop strategies for realisation, to derive realistic goals and to achieve them
  • Profound experience in building and scaling a national service organisation as well as service structures
  • Strong passion for service excellence with a high degree of customer and quality orientation
  • A high sense of responsibility and a solution oriented and process improvement mindset
  • Excellent organisational skills and the ability to direct and manage multiple projects simultaneously, under frequently changing priorities and meet deadlines
  • Work experience in an international organisation in collaboration with corporate HQ is desired
  • A team builder and player, who acts as a coach

    • Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.