Job Title – Business Development Executive

Contract Length – permanent

Location – onsite full time, Coventry

Hours – 37.5 – Monday to Friday 9am until 5pm

£27k

Primary purpose of the role

  • To maintain and grow existing relationships within the dealer network, whilst developing new business in line with achieving customer retention and sales objectives. Utilising all communication methods such as inbound and outbound calls, emails and messaging to develop best in class customer
  • Support the Corporate Business Development Managers (CBDMs) to develop and maintain relationships with key corporate customers by providing fleet management services, whilst considering operational and reputational risk.
  • Within an allocated region:

  • Develop new business opportunities, in conjunction with the CBDMs and the PSA dealer networks, through efficient and effective handling of new
  • Increase the penetration of additional value adding products / services through effective modelling of dealer quotations and upselling
  • Build rapport with, and be a dedicated point of support for a select group of corporate customers defined by management and act in conjunction with the CBDMs to develop new business, resolve issues, difficulties or problems experienced and provide reporting as
  • Undertake ad-hoc duties as required by SME Sales Manager Main responsibilities
  • Provide an end-to-end support service to the PSA Dealer Network by providing quotations, additional support and general assistance as
  • Effective handling of incoming leads and enquiries in line with current
  • Support CBDMs in the production of quotations, providing bespoke quoting facilities, including manipulation of the complex areas of the quote within budgetary and departmental
  • Maintain and develop up-to-date product, systems, and processes knowledge to be able to provide a centre of expertise level of service on contract hire to customers and the PSA dealer
  • Provide an end-to-end support service to corporate key account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and Producing tailored written responses, and ensuring all customers queries and disputes are resolved at the earliest opportunity.
  • Share with management, customer perceptions and comments. Report any customer complaints in line with company procedure.
  • Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, in particular FCA requirements, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory
  • In the absence of team colleagues, provide a seamless customer experience for all corporate and dealer network customers.
  • Operational Context

    Working environment

    This role is within a sales and call centre environment where deadlines are largely determined by customer requirement and service provision. The jobholder will have discretion over the prioritisation of other tasks. Processes and precedents will be in place to guide the individual for the majority of the tasks they will complete and management will be available to assist in resolving more complex issues.

    Decision making scope

    Within a defined and limited scope, the jobholder will need to have the ability and confidence in making immediate business decisions, in the absence of guidance from management. The jobholder will be responsible for minimising write offs, to ensure maximum financial benefit to F2ML.

    Supervision received

    The jobholder will be required to work autonomously in undertaking the day-to-day tasks with their performance being monitored and measured on results against performance targets.

    Principal challenges/difficulties

    The demands from large corporate customers and the urgency of the needs from the sales team will create an extremely challenging working environment.

    The jobholder will be required to ensure that all actions adhere to internal policies and external regulation, and will need a thorough knowledge of contract hire and leasing related services, awareness and knowledge of vehicle products, and of the relevant FCA and FOS rules and regulations.

    The jobholder will need to be commercially aware; exceptionally customer focused, and have high levels of autonomy to work independently, as well as part of the team and an effective relationship manager at all levels recognising that the primary role is to assist in F2ML in achieving its Sales objectives.

    Statistical Details

    Number of direct reports

  • None Economic data
  • Budget will be consolidated within the operations budget, and each Business Development Executive is responsible for minimising any costs incurred by F2ML
  • Any other quantitative data

  • The jobholder will be responsible for assisting in administering the Fleet portfolio and all Corporate
  • Qualification and Experience

    Foreign language skills – Not required

    Professional qualifications, vocational training, education level

  • GCSE A-C/AS level or equivalent standard in Maths and English
  • Full UK Driving Licence essential Previous experience required
  • Relevant sales experience attained in a similar job role is essential, particularly in a targeted, focused Sales
  • Excellent rapport-building skills and the enthusiasm to develop professional working relationships is
  • Good customer contact handling and customer management skills (verbal and written) is
  • An understanding of the leasing industry and or banking norms and practices is
  • Strong numeric and analytical skills with meticulous attention to
  • Ability to analyse data and provide robust reports to management as
  • Ability to use Excel at intermediate level is
  • First class written communication abilities – producing professional and tailored letters/emails to
  • Personal Characteristics required

    Skills required include

  • Effective communication skills and influencing skills
  • Ability to liaise and communicate with external customers and suppliers at all levels
  • Ability to prioritise and multi task
  • Self-motivated
  • Commercially astute
  • Excellent relationship building skills
  • Career Path

    This position would constitute a promotion for people who have held the following positions: Customer Services Specialist, Business Development Executive (Network), Customer Support Team Leader

    On leaving this position, a job that would be considered a promotion is: National Key Account Manager, Specialist Sales Executive, Product Manager, Zone Manager, SME Sales Manager

    Equivalent positions which could constitute lateral moves: Finance Analyst, Fleet Payments Controller/ Regional Account Manager

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.