Job Title – Business Development Executive
Contract Length – permanent
Location – onsite full time, Coventry
Hours – 37.5 – Monday to Friday 9am until 5pm
£27k
Primary purpose of the role
To maintain and grow existing relationships within the dealer network, whilst developing new business in line with achieving customer retention and sales objectives. Utilising all communication methods such as inbound and outbound calls, emails and messaging to develop best in class customer
Support the Corporate Business Development Managers (CBDMs) to develop and maintain relationships with key corporate customers by providing fleet management services, whilst considering operational and reputational risk.
Within an allocated region:
Develop new business opportunities, in conjunction with the CBDMs and the PSA dealer networks, through efficient and effective handling of new
Increase the penetration of additional value adding products / services through effective modelling of dealer quotations and upselling
Build rapport with, and be a dedicated point of support for a select group of corporate customers defined by management and act in conjunction with the CBDMs to develop new business, resolve issues, difficulties or problems experienced and provide reporting as
Undertake ad-hoc duties as required by SME Sales Manager Main responsibilities
Provide an end-to-end support service to the PSA Dealer Network by providing quotations, additional support and general assistance as
Effective handling of incoming leads and enquiries in line with current
Support CBDMs in the production of quotations, providing bespoke quoting facilities, including manipulation of the complex areas of the quote within budgetary and departmental
Maintain and develop up-to-date product, systems, and processes knowledge to be able to provide a centre of expertise level of service on contract hire to customers and the PSA dealer
Provide an end-to-end support service to corporate key account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and Producing tailored written responses, and ensuring all customers queries and disputes are resolved at the earliest opportunity.
Share with management, customer perceptions and comments. Report any customer complaints in line with company procedure.
Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, in particular FCA requirements, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory
In the absence of team colleagues, provide a seamless customer experience for all corporate and dealer network customers.
Operational Context
Working environment
This role is within a sales and call centre environment where deadlines are largely determined by customer requirement and service provision. The jobholder will have discretion over the prioritisation of other tasks. Processes and precedents will be in place to guide the individual for the majority of the tasks they will complete and management will be available to assist in resolving more complex issues.
Decision making scope
Within a defined and limited scope, the jobholder will need to have the ability and confidence in making immediate business decisions, in the absence of guidance from management. The jobholder will be responsible for minimising write offs, to ensure maximum financial benefit to F2ML.
Supervision received
The jobholder will be required to work autonomously in undertaking the day-to-day tasks with their performance being monitored and measured on results against performance targets.
Principal challenges/difficulties
The demands from large corporate customers and the urgency of the needs from the sales team will create an extremely challenging working environment.
The jobholder will be required to ensure that all actions adhere to internal policies and external regulation, and will need a thorough knowledge of contract hire and leasing related services, awareness and knowledge of vehicle products, and of the relevant FCA and FOS rules and regulations.
The jobholder will need to be commercially aware; exceptionally customer focused, and have high levels of autonomy to work independently, as well as part of the team and an effective relationship manager at all levels recognising that the primary role is to assist in F2ML in achieving its Sales objectives.
Statistical Details
Number of direct reports
None Economic data
Budget will be consolidated within the operations budget, and each Business Development Executive is responsible for minimising any costs incurred by F2ML
Any other quantitative data
The jobholder will be responsible for assisting in administering the Fleet portfolio and all Corporate
Qualification and Experience
Foreign language skills – Not required
Professional qualifications, vocational training, education level
GCSE A-C/AS level or equivalent standard in Maths and English
Full UK Driving Licence essential Previous experience required
Relevant sales experience attained in a similar job role is essential, particularly in a targeted, focused Sales
Excellent rapport-building skills and the enthusiasm to develop professional working relationships is
Good customer contact handling and customer management skills (verbal and written) is
An understanding of the leasing industry and or banking norms and practices is
Strong numeric and analytical skills with meticulous attention to
Ability to analyse data and provide robust reports to management as
Ability to use Excel at intermediate level is
First class written communication abilities – producing professional and tailored letters/emails to
Personal Characteristics required
Skills required include
Effective communication skills and influencing skills
Ability to liaise and communicate with external customers and suppliers at all levels
Ability to prioritise and multi task
Self-motivated
Commercially astute
Excellent relationship building skills
Career Path
This position would constitute a promotion for people who have held the following positions: Customer Services Specialist, Business Development Executive (Network), Customer Support Team Leader
On leaving this position, a job that would be considered a promotion is: National Key Account Manager, Specialist Sales Executive, Product Manager, Zone Manager, SME Sales Manager
Equivalent positions which could constitute lateral moves: Finance Analyst, Fleet Payments Controller/ Regional Account Manager
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.