About the role:

As a Lead Business Analyst, you’d be part of our Group Transformation team working within The Customer Service Transformation Lab which is committed to ensuring that our customers can transact across all brands and channels, whilst offering the best possible customer experience.

We work tirelessly to make decisions real time on customer transactions to identify ways of improving the customer journey as well as making sure we’re compliant and meet regulatory directives. We offer customers education and awareness that is timely, tailored and effective to help them keep them informed of the best products available to them. All of which will have you going home feeling that you’ve added true value to the customers we support.

Here within the Customer Service Transformation Lab we’re passionate about creating a positive space allowing us to deliver at our best and welcome you to come join our continuous journey in transformation.

So what would you be doing for us?

  • Support the Product Owner and help lead as an integral part of the team for both business and IT alike

  • Apply your technical and business insight to drive requirement elicitation whilst working closely with the Solution Architect and Engineers to build detailed User Stories

  • Bring to life your banking experience to help frame, create and build new and improved ways of working

  • Use your domain knowledge to drive forward change to meet the Lab’s OKRs

    • About you:

  • You’re a dynamic and adaptable individual who is able to use & learn new skills & knowledge in varying circumstances and is comfortable providing complex analytical, research advice, recommendations and using your own judgement

  • You’ve a well-developed communication kit bag with extensive customer management experience and skilled in managing and minimising operational risks

  • As a natural facilitator and decision-maker, you’ll enable collaboration across all fields within the Lab

  • You’ll be a skilled negotiator, analytical thinker and problem solver who will influence positively

  • You’ll be a natural leader who’ll mentor and support colleagues to ‘deliver best in class’ change

  • Demonstrating similar values and behaviours to our Group’s and encouraging this in team members

    • What we need from you:

  • Solid Understanding of business analysis and business architecture methodologies and techniques and their practical application

  • Exposure to skills from multiple subject areas such as Operating Model, Process Design, Digital and Technology

  • Proficient in Agile having used JIRA and Confluence

  • Exposure to systems thinking, business architecture and agile change delivery

  • Modelling – develop, define & document ‘As Is’ & ‘To Be’ process models and data definitions

  • Evidence of maintaining internal and external networks to source data and information to enable timely recommendations and advice

  • Evidence of leading a team of BAs, being a mentor and coach whilst handling a project of work

  • Evidence of Engaging and influencing partners, anticipating, clarifying and shaping requirements for the purpose of optimising business results

    • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.