Role

  • Speak with customers regarding account status
  • Respond to credit requests, ensuring the customer is reimbursed for errors or changes to payment terms
  • Undertake card refunds for overpayments/ duplication of payments
  • Processing invoices for customers to ensure they receive a timely service
  • Undertake banking tasks, i.e. Cheques, creating daily card pay batch and processing card payments
  • Processing/ updating the software system with bank deposits
  • Undertaking purchase ledger activities, P/L payments
  • stocks – month end stock count/reconciliation
  • Administrative tasks such as; Managing incoming post, top up of franking machine, ordering stationery (as required)
  • About you

  • Experience of working within a similar role
  • Detailed knowledge and demonstrative experience of Customer Service Excellence
  • Detailed knowledge and demonstrative experience of achieving deadlines and working towards key performance indicators
  • Ability to build strong and effective relationships with customers and colleagues
  • Able to show initiative and make decisions in a dynamic and fast paced environment
  • Maintain a professional attitude, demonstrating empathy, compassion and commitment when dealing with customers and colleagues
  • Articulate, organised and customer-focused
  • Good computer skills including Microsoft Office packages (Word, Outlook etc.)
  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.